Customer Account Managers (Debt Solutions)

Training – Office hours Monday to Friday 9am -5pm

Post Training – Flexible working hours available to cover Monday to Friday 9am – 8pm

The role is initially office based five days a week until employees are up to speed and achieving expected outcomes. After this the role is office based for a mandatory three days a week. It is up to the employees how many days they spend in the office. Some will do three days and others five days a week.

Great office location in Glasgow City Centre

Our Client

• A leading independent provider of debt solutions.
• They specialise in providing and supporting their customers with invaluable and comprehensive debt advice.
• They are an employee owned company which gives their employees unique provision of opportunities.
• Due to their continued growth they are looking to recruit Customer Account Managers in Glasgow.

The Role

• You will be responsible for dealing with warm customers who require debt advice.
• Following a process and customer journey by identifying their requirements and providing them with a solution.
• You will take customers through the full advice process and customer journey.
• Empathetically understanding client requirements.
• Identifying their personal needs and requirements and providing them with a tailored solution.
• You will ensure all tasks are undertaken with a focus on providing an excellent level of customer service.
• You will be responsible for collating all paperwork and required documentation.
• Maintenance and update information on their CRM system accurately.
• Working to targets and KPIs

The Candidate

• To apply you will require a minimum of 12 months successful track record of sales from any sales environment (e.g B2B sales, Car sales, Home Improvements ect).

You will have

• A solid understanding of the sales process.
• Commercial awareness.
• Bundles of compassion, patience and empathy.
• Motivated and enthusiastic with an ethical approach to sales.
• Articulate, proactive and quick thinking with the ability to establish relationships quickly.
• Ability to deal at all levels.
• Attention to detail is critical.
• Ability to take on regulatory information.

The Package

In return you will be given

• The opportunity to join an established and growing business.
• Work in a friendly, fun team environment in a modern office space.
• They are an organisation that values their staff with investment and support in product and ongoing training.
• Positive family values and team-based culture.
• The opportunity for a rewarding and fulfilling role where you will be providing genuine comfort and support to customers.
• High financial rewards for those that do well.
• Genuine career opportunities for development and progression exist.

Basic Salary to £30K (depending on experience) + Uncapped Bonus (on target £10,800) + benefits