Customer Success Manager (PropTech Software)

Our client is a market leading technology based organisation operating in the residential letting sector. They currently require a Customer Success Manager based in Edinburgh to focus on client satisfaction, product engagement and identifying new and existing sales opportunities.

The Client

• Market leading PropTech business looking for a Customer Success Manager to join their close-knit and successful team.
• Continually at the forefront of technology and innovation in their field they are very much early adopters and technology leaders in their industry.
• Their product offering enhances and increases their clients sales by saving time and money.
• It allows their customers to efficiently manage their entire business process in one place from initial introduction, market preparation, advertising right through to the final digital contract signing.

The Role

• You will be primarily working with existing customer accounts (80%) while also developing some new (20%) business clients.
• Assisting clients to resolve queries and issues and implement changes that strengthen the company’s client relationships.
• Identifying sales opportunities and increasing revenue through up-sell of product offering
• Building and maintaining excellent relationships with clients in person and via phone/video calls
• Onboarding, training and maintaining contact with new clients.
• Conducting training webinars for new product features
• Working closely with client on their success plan to ensure they are receiving maximum value from products.
• Analysing client behaviour and identifying actionable insights that will influence product decisions and enhance the overall client experience.
• Focusing on client retention by identifying at risk clients and initiating mitigation strategies
• Maintaining accurate client records and assisting with debt management
• Keeping up to date with industry knowledge and network within the industry

The Candidate

Ideally you will have similar experience working in a customer and sales focused / Account Management client facing or tele based role with any type of software solution (SaaS) or similar technology-based product.

You will be:

• Out-going people’s person eager to work in a fast-paced environment.
• An excellent communicator.
• Naturally curious and proactive by nature.
• Resilient with a positive attitude.
• Self-motivated, personable, hardworking and target driven,
• Excellent rapport building skills with clients through listening and dispensing product knowledge.
• An excellent problem solver, with a creative approach to challenge resolution.
• Tech savvy, with a good understanding of software systems in general.
• Desire to constantly look for improvement and encourage team to experiment, have some fun and ultimately find a better way of doing things.

The Package

• Opportunity to join a leading PropTech business and help build on its achievements.
• Working in a dynamic, friendly, fun team environment.
• They are an organisation that values their staff and customers and provides the investment in retaining them.
• You will receive full and structured induction training and on-going future training, professional development and genuine career opportunities.
• Vitality Health to provide you with the best access to private health insurance and healthy living perks.
• Bike-to-work-scheme is available for those who love to cycle.
• Great coffee, fresh fruit and snacks to keep you going throughout the day.
• Friday team drinks and frequent socials

 Basic salary to £35K + uncapped bonus (OTE £45K+) + Benefits

Normal office Hours are Monday to Friday 9am to 5.30pm