Telephone Account Manager – (Leading Property Website)

Home Based anywhere in the UK

Our client is a market leading technology-based organisation operating in the fastest growing media sector. They currently require a home based Telephone Account Managers to service an designated base of key client accounts and generate new business.

The Company

• A market leading technology based organisation operating in the property sector.
• Biggest home-grown web brand in the UK
• High-profile household brand and one of the UKs top websites.
• Have experienced continued growth with a number of new product launches and high profile advertising campaigns.
• Continually at the forefront of technology innovation in their field they are very much early adopters and technology leaders in their industry.
• Their online product offering enhances and increases their clients sales providing marketing and information through a powerful media based solution.

The Role

• Building and maintaining relationships with key decision makers of clients ensuring that the relationship is nurtured and grown.
• Understanding your customers’ needs, recommending suitable solutions, and delivering excellent service.
• Maximising the retention of spend.
• Delivering growth and customer satisfaction.
• Selling their full portfolio, demonstrating the value in their proposition and present business reports designed to increase membership brand loyalty.
• You will have the support and back up of strong case studies, metrics and marketing information.

Your responsibilities will be to

• Proactively Maintain regular contact with existing clients to establish and build close working relationships
• Interpreting and explain client data to help demonstrate portfolios value
• Ensure that customers are aware of partnerships and full portfolio of available products.
• Source new business opportunities
• Ensuring quality customer engagement, with high level of business acumen and product knowledge.
• Identify and conducting relevant training opportunities to support the relationship
• Conduct product and service training with clients.
• Delivering revenue growth and high conversion rates.
• Achieve sales revenue, new product and activity targets.
• Maintaining accurate up to date records, high quality information in CRM
• Be responsible for your product, market and competitor knowledge.
• Drive the satisfactory resolution of customer queries and complaints to completion.
• Effective communication and liaison with all team members.

The Candidate

To apply you will have a proven track record of phone based consultative selling of any type of B2B product.

We are particularly keen to speak to sales candidates with experience of

• Digital Media (Recruitment advertising, Online Display Advertising)
• Digital marketing solutions (Recruitment advertising, Online Display Advertising, Websites, SEO, Google, Facebook ect)
• SaaS sales to business customers.

You will require a stable work history

Ideally you will require

• Proven relationship-building, account management and new business skills
• Experience of working in a multi-product environment
• Exceptional customer service skills
• Self Motivated and results orientated with the ability to work on own initiative
• Outstanding organisational and time management skills
• Experience in helping and supporting customers to understand the value of and how to unlock their digital potential
• Ability to manage your own time effectively and work to tight deadlines
• Happy working in a fast-moving performance-led environment
• Strong verbal and written communication skills.
• Structured, disciplined, energetic, committed to individual and group improvement
• The ability to negotiate and influence
• The ability to understand and analyse data and select and articulate findings.
• A natural problem solver with the ability to take ownership and resolve issues
• Good IT skills, with competence in Microsoft Word, Excel/Power point or Google Slides/Sheets.

The Package

• Rarely available opportunity to join a genuine No.1 market leader at the forefront of their sector in a senior sales role.
• They are an organisation that values their staff and customers and provides the investment in retaining them.
• You will be given full training and development and the opportunity to work in rewarding environment

Basic salary to £32K + Uncapped bonus (On target bonus £7.5K) + 25 Days Holiday +Bank Holidays + long list of benefits associated with a leading brand